Free Shipping
Contact us
If you have any questions please contact us or consult the FAQ section below.
We try to answer email all inquiries within 24 hours on business days.
Your message has been sent.
Thank you for you submission! Our support team will get in touch asap!
Frequently Asked Questions
The Frequently Asked Questions (FAQ) section on our website offers a comprehensive resource for users seeking quick and helpful information about our products and services.
Delivery times can vary depending on the shipping destination. Standard shipping usually takes 2-7 weeks, while expedited shipping can take 9-14 business days.
Yes, we provide a tracking number and url once the order has been shipped. This allows you to monitor the progress of your delivery and receive real-time updates on its status.
The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.
1. Contact information of the local post office in some countries:
Country—Contact
Mexico—(+52 55) 53 85 09 67
United Arab Emirates—(+971) 600599999
Saudi Arabia—(+966) 920001144
Italy—803160 (green line for land-line telephones)
Brazil—0800 725 0100
Ukraine—(+380 44) 235 33 81
Spain—902197197
Poland—(+4822) 548 15 06
France—0969 391 391(Chronopost); 0825 878 888(Coliposte)
Chile—600 950 2020; 562956 0303
Turkey—(+90 212) 337 10 30
America—(+1 800) 222 1811
2. Information of the carrier in the destination country, you may check the tracking number through https://ordertracker.com/. And then click the order tracking service logo to visit their official website, where you will be able to find their contact information.
Customers can request order cancellation through our contact page. If they have a registered account, they can also cancel their order using the order tab on their dashboard. However, once an order has been shipped, it is not possible to cancel it. If the order is less than 8 business days old, the refund will be partial. After 8 days, a full refund will be provided.
Read our Refund and Returns Policy for more details.
If your order is delayed, it’s best to contact our customer service team. They can help investigate the issue and provide updates on the status of your delivery.
Yes, our delivery services are available for Asia (Except India), Europe (except Andorra), Oceania, North America (Canada, Costa Rica, USA) and South America (Brazil, Argentina, Uruguay).
To place an order on our online store, simply browse our website, select the items you wish to purchase, and add them to your cart. Then, proceed to checkout, where you can enter your shipping and payment information to complete your order. If you need any assistance, feel free to contact our customer support team.
Yes, we take the security of your personal and payment information very seriously. Our website is encrypted to ensure your data is protected.